The following subjects are covered by the FAQ section:
Colour accuracy and matching policy
Returns and refund policy
Damaged goods policy
Delivey times policy
COLOUR ACCURACY AND MATCHING POLICY
If you are purchasing materials that need to match existing material already in place or you are looking for summer colours in static grass or foliage mats etc, then I suggest that you go by the description on the website page and if you will require further material later, I suggest you purchase enough material in the beginning to do the whole job so that colour matching is no longer an issue. Be aware though, that most of the foilage mats and scatters are hand made and will vary slightly by batch throughout the year. If you need something to do a large area, then let me know what you are trying to acheive and I will let you know if there will be a colour variation issue later.
Australia Post have lifted their freight costs as of march 2015, once an order is placed shipping will be advised.
RETURNS AND REFUND POLICY
For clients within Australia, I will offer either a full refund or store credit if the supplied goods are not what you wanted (incorrect description, or unsuitable for your use.) I will not offer refunds if you simply change your mind. You must email me immediately upon receipt of the goods and let me know why you do not want the supplied goods. Once goods are returned in the orginal packaging, intact and undamaged, then a full refund will be offered. The purcahser will pay for surface post costs of returning the goods back to me. You will be refunded or issued with a store credit for the amount originally spent in the store (including original freight costs,) and you will be entitled to purcahse any goods using the supplied store credit. New postage costs will still need to be paid on any replaced goods using the store credit.
If you are based outside of Australia, I offer a full refund on receipt of the goods back into my store in Australia of the unwanted goods still in their original packaging, intact and undamaged. You must email me immediately on receipt of the goods and let me know why you do not want the supplied goods. Modeller's Warehouse will not cover the cost of freight back to the store, but will offer a store credit to the value of the freight (normal airfrieght only,) to compensate. I will not offer refunds if you simply change your mind.
DAMAGED GOODS POLICY
All items despatched from Modeller's Warehouse are checked before packaging. If any goods arrive damaged, then the first step is to gain compensation from the carrier used for delivery. If the delivery has been sent directly to the client from the manufacturer, compensation for damage must first be attempted from the sender. If you request a signed delivery via Australia Post, then goods are automatically insured. If you request normal Australia post parcel post then no insurance is carried on that parcel. I can arrange insurance for goods at the discretion of the purcahser. All claims for compensation to Modeller's Warehouse will be assessed on their merits.
DELIVERY TIMES POLICY
Modeller's Warehouse has exclusive distributor rights to many of the items featured on this website.
For all in-stock items dispatch time is 1-3 working days.
For any out of stock items, please note there can be up to an eight week wait as most suppliers are overseas and the items are hand made.
Due to agreements with suppliers of products I handle as a reseller, I cannot discount products such as the MiniNatur range. I also do not discount my laser kits as the price does not reflect the full cost of research, testing and refinement over many versions before being released for sale.